> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://katalyz.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Changing your plan

With a single plan there is no "upgrade" or "downgrade". What you can change is your **commitment**, your **seats**, your **credits** and your **modules** — and, past 30 users, whether you move to **Enterprise**. Your subscription is managed by contract with Katalyz, so some changes are self-serve and others go through your account manager.

> ⚠️ Requires org role **Admin**. Everything below happens in **Settings → Workspace → Plan & Billing**.

## What you can do yourself

| Change | How | Effect |
|---|---|---|
| **Add seats** | **Add seats** button on the plan card | Self-serve when your order includes the mid-term expansion clause (the default). See [Adding seats](https://katalyz.crisp.help/en/article/adding-or-removing-seats-1xzkfdy/). |
| **Buy a one-time credit pack** | **Add credits → One-time top-up** | Paid immediately, added to your balance. |
| **Raise your monthly credits** | **Add credits → Add to subscription** | Signs a short addendum; applies once signed. See [Buying more credits](https://katalyz.crisp.help/en/article/buying-more-credits-1gwkw4f/). |
| **Update your payment method** | **Update payment method** | Stripe-hosted form. See [Updating billing information](https://katalyz.crisp.help/en/article/updating-billing-information-a35tic/). |

## What goes through our team

### Adding a module
In the **Modules** section, a module you don't have shows **Request to add**. Click it to contact sales: modules are contract-managed, so nothing changes until a new order (or addendum) is signed. Once added, the card shows **Included**. See [Modules](https://katalyz.crisp.help/en/article/modules-katalyz-recording-and-katalyz-signature-ftaltd/).

### Changing your commitment
Moving from 12 to 24 or 36 months, or switching from monthly billing to annual upfront, changes your per-user price on the [commitment scale](https://katalyz.crisp.help/en/article/the-core-plan-whats-included-gl8fhi/). Ask your account manager; the new term starts with a new order form.

### Moving to Enterprise
Above **30 users**, or for custom terms, the page notes: *"Need more than 30 users or a tailored setup? Talk to your Katalyz account manager about Enterprise."* Enterprise contracts have a flat annual amount that doesn't move with the seat count.

### Reducing seats or cancelling
Seats are committed for the term. Reductions apply at renewal, subject to your **notice period** — see [Cancelling your subscription](https://katalyz.crisp.help/en/article/cancelling-your-subscription-cxcc4z/).

## Before activation

While your subscription is **Pending activation** (order not yet signed and paid), seat and credit changes simply update the pending order. If you had already signed, the order goes back to unsigned so you re-sign the updated version.

## Addenda

Changes to a live contract that aren't pre-authorised — raising credits per user, or adding seats when your order has no expansion clause — are recorded as a **signed addendum**, co-terminous with your term. Signed addenda appear on your order document.

## Related articles
- [The Core plan: what's included](https://katalyz.crisp.help/en/article/the-core-plan-whats-included-gl8fhi/)
- [Adding seats](https://katalyz.crisp.help/en/article/adding-or-removing-seats-1xzkfdy/)
- [Buying more credits](https://katalyz.crisp.help/en/article/buying-more-credits-1gwkw4f/)
- [Cancelling your subscription](https://katalyz.crisp.help/en/article/cancelling-your-subscription-cxcc4z/)