> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://katalyz.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Connecting your email

Connecting your personal email (Google or Microsoft 365) lets Katalyz handle scheduling, calendar sync, and email threading directly from your account.

> ⚠️ Only available if your workspace is on the **Premium plan** and your admin has enabled the relevant email integration. See [Standard vs Premium](→ 07-plans-billing/01-plans/01-standard-vs-premium).

## What gets connected

When you link your email (Google Workspace or Microsoft 365):

- **Your calendar** becomes available for the **Meeting widget** — buyers book directly against your real availability
- **Your emails** can be threaded inside rooms — relevant buyer emails appear in the activity feed
- **Katalyz Recording** can join meetings scheduled in your calendar
- **Outgoing Katalyz notifications** can use your domain for branded sending (with admin setup — see [Dedicated email subdomain](https://katalyz.crisp.help/en/article/setting-up-a-dedicated-email-subdomain-1tfsyk4/))

## Connect your email

1. Go to **Settings → Profile**.
2. Scroll to the **Connected emails** section.
3. Click **Connect Google** or **Connect Microsoft 365** (whichever your workspace uses).
4. Authenticate with your account.
5. Grant the requested permissions (read calendar, read emails, create events).
6. Connection is established immediately.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/5/4/8/554891f22af0b400/katalyz-profile-connect-email_azeyyz.png =783xauto)

## What Katalyz can and can't see

We're conservative with permissions. We only access what's needed:

- **Calendar**: read availability, create events (when you book meetings from Katalyz)
- **Emails**: search threads by recipient (to match buyer communications with rooms)
- **We don't**: read your entire inbox, modify or delete anything, or train models on your data

## Disconnecting

1. Go to **Settings → Profile → Connected emails**.
2. Click **Disconnect** next to the account.
3. Confirm.

Disconnecting:
- Removes Katalyz's access to your calendar and email
- Breaks the Meeting widget's availability sync for your calendar
- Stops meeting recording (if enabled)
- Doesn't delete any past data already in Katalyz

## Multiple accounts

You can connect multiple email accounts (e.g. a Google Workspace work account and a Microsoft 365 account) — Katalyz will aggregate availability across all connected calendars.

## Troubleshooting

### "Authentication failed"
Common causes:
- Your corporate admin blocks third-party app authentication. Ask them to allow-list Katalyz.
- Your account requires MFA and the flow was interrupted. Try again.

### "Calendar not showing availability"
- Confirm the calendar you want is selected (primary calendars are connected by default, but you can add secondary ones)
- Check your privacy settings — events marked "private" may not be visible to Katalyz

### "Emails not appearing in rooms"
- Email threading pulls emails sent to / from participant addresses. If the email doesn't mention a buyer already in the room, it won't be linked.

For other issues, contact **contact@katalyz.co**.

## Related articles
- [Your personal profile](https://katalyz.crisp.help/en/article/your-personal-profile-txq1jv/)
- [Meeting settings](https://katalyz.crisp.help/en/article/meeting-settings-plczf5/)
- [Connecting Google Workspace (admin)](https://katalyz.crisp.help/en/article/connecting-google-workspace-7g7rio/)
- [Connecting Microsoft 365 (admin)](https://katalyz.crisp.help/en/article/connecting-microsoft-365-du15ia/)