> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://katalyz.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Content isn't loading

Room loads but one or more widgets are blank, stuck on a loading spinner, or showing an error placeholder. Here's what to try.

## Step 1 — Refresh the page

First move, always. 80% of transient loading issues resolve with a hard refresh.

- **Windows/Linux:** `Ctrl + F5` or `Ctrl + Shift + R`
- **Mac:** `⌘ + Shift + R`

## Step 2 — Check your internet connection

If your connection is spotty, widgets that load content from external sources (videos, embeds, CRM-synced fields) may fail.

- Check other websites
- Try a different network (switch from Wi-Fi to mobile data, or vice versa)

## Step 3 — Identify which block is failing

Is it one widget, or the whole room?

- **One specific block** — that widget is the problem (issue specific to that content)
- **All widgets** — a broader room or workspace issue

For one failing block, investigate what type it is:

| Widget type | Common cause |
|---|---|
| **Video** | Third-party host (YouTube, Loom) is down or the video was deleted |
| **Meeting widget** | Calendar integration disconnected; re-auth |
| **Document** | File upload failed or was deleted from storage |
| **Recording** | Meeting recording not yet processed or deleted |
| **Field (CRM-synced)** | CRM integration disconnected |
| **Image** | Image URL broken; re-upload |

## Step 4 — Re-upload or re-link

If a document or image is missing, the simplest fix is:

1. Open the widget in edit mode (click the widget, hit **Edit**)
2. Re-upload the file, or re-paste the URL
3. Save

## Step 5 — Try a different browser

Browser extensions (ad blockers, privacy tools) can block Katalyz's asset requests. Try:

- Incognito / private mode
- A different browser

If it works in incognito, identify and disable the culprit extension.

## Step 6 — Clear cache

Stale assets cached by your browser can cause strange issues. Clear cache:

- **Chrome / Edge:** Settings → Privacy → Clear browsing data → Cached images/files
- **Firefox:** Settings → Privacy → Clear data → Cached Web Content
- **Safari:** Develop menu → Empty Caches (enable Develop menu in Advanced settings if not visible)

## Step 7 — Service outage

If the whole room (or multiple rooms) isn't loading, there may be a service issue on our end.

- Check **status.katalyz.co**
- Reach out to **contact@katalyz.co** for a status check

## Step 8 — Browser compatibility

Katalyz supports:
- Chrome (last 2 major versions)
- Firefox (last 2 major versions)
- Safari (last 2 major versions)
- Edge (last 2 major versions)

Older browsers may not render all widgets correctly. Update your browser and try again.

## Still broken?

Contact **contact@katalyz.co** with:
- Room URL
- Screenshot of the issue
- Browser, OS, and approximate time it started
- What (if anything) changed recently (uploaded a new file, switched integrations, etc.)

## Related articles
- [A widget is showing an error](https://katalyz.crisp.help/en/article/a-widget-is-showing-an-error-1kyukto/)