> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://katalyz.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Disconnecting an integration

If you need to remove or re-authenticate an integration, here's how.

> ⚠️ Requires org role **Admin** for workspace-level integrations.

## Disconnect

1. Go to **Settings → Integrations**.
2. Find the integration.
3. Click **Disconnect**.
4. Confirm.

The integration is immediately disconnected. Katalyz's OAuth token (or API key) is revoked.

## What happens when you disconnect

### CRM (HubSpot, Salesforce)
- Sync stops immediately
- Existing data already synced stays in Katalyz
- New changes don't flow between systems
- **Field values shown in Field widgets that depend on CRM data may go stale**

### Email / Calendar (Google, Microsoft)
- Meeting widget availability stops refreshing
- Email threading stops pulling new messages
- Katalyz Recording stops joining new meetings
- Existing data remains in place

### Slack
- New notifications stop posting
- Existing Slack messages stay in your history

### Meeting intelligence (Claap, Modjo, Gong)
- New recordings stop flowing in
- Recordings already embedded in rooms continue to work (they're just links to the source)

### Enrichment
Enrichment is delivered via the **Katalyz Enrichment** module — there's no separate connection to disconnect. To stop using enrichment, disable the Katalyz Enrichment module from **Settings → Plan & billing → Add-ons** instead.

## Re-authenticating vs. disconnecting

**Re-authenticate** when OAuth tokens expire or permissions changed:
1. Click **Reconnect** on the integration
2. Re-authorize in the external tool

This preserves all existing configuration (mappings, sync settings, etc.).

**Disconnect** when you want to fully remove the integration and all its config:
- Disconnect
- Your mappings and sync configuration are lost
- Reconnecting later starts from scratch

## Related articles
- [Troubleshooting sync issues](https://katalyz.crisp.help/en/article/troubleshooting-sync-issues-hvtapk/)
- [CRM isn't syncing](https://katalyz.crisp.help/en/article/my-crm-isnt-syncing-hubspot-salesforce-16192yz/)