> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://katalyz.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I can't log in

Can't get into Katalyz? Walk through these steps — one of them usually does it.

## Step 1 — Request a fresh magic link

Katalyz uses magic-link authentication. If your previous link has expired (48-hour window), request a new one:

1. Go to **app.katalyz.co**.
2. Enter your email.
3. Check your inbox — a fresh magic link arrives within a minute.
4. Click it.

## Step 2 — Check spam / filtered folders

The link email is sent from **no-reply@katalyz.co**. If it's not in your inbox, check:
- Spam / Junk folder
- Gmail "Promotions" tab
- Outlook "Other" tab
- Your corporate quarantine system (if applicable)

See [I didn't receive the magic link](https://katalyz.crisp.help/en/article/i-didnt-receive-the-magic-link-ywjlxo/) for more.

## Step 3 — Use the right email

Katalyz identifies you by email. If you typed a different address than the one your admin invited you with, no link comes. Confirm you're using:

- The exact email address your admin invited
- Case doesn't matter (email is case-insensitive)
- But typos do (`john.smith@` vs `johnsmith@`)

Not sure? Ask your admin to re-send the invitation.

## Step 4 — Clear cookies and try again

Stale session cookies can sometimes cause login to fail silently. Try:

1. In your browser settings, clear cookies for `app.katalyz.co` (or clear all cookies)
2. Reload the login page
3. Request a new magic link

## Step 5 — Try a different browser

Some browser extensions (especially aggressive ad blockers or privacy tools) can break the login flow. Try:

- A different browser (Chrome, Firefox, Safari, Edge)
- An incognito / private window in your current browser

If it works in incognito, an extension is the culprit. Disable it for katalyz.co.

## Step 6 — Corporate network issues

If your company has strict network filtering:

- Try from home Wi-Fi or mobile data
- Ask IT to allow-list `katalyz.co` and `app.katalyz.co`

## Step 7 — Your account may be deactivated

If your admin removed you from the workspace (intentionally or by mistake), magic links won't work anymore.

- **Ask your admin** if they removed you
- If it was a mistake, they can re-invite you
- If not, find out why and resolve the underlying issue

## Step 8 — Still stuck?

Contact **contact@katalyz.co** with:
- Your email address
- The workspace / company name
- Any error messages you're seeing
- Your browser and OS

We usually respond within one business day.

## Related articles
- [I didn't receive the magic link](https://katalyz.crisp.help/en/article/i-didnt-receive-the-magic-link-ywjlxo/)
- [Logging in with a magic link](https://katalyz.crisp.help/en/article/logging-in-with-a-magic-link-t42xpj/)
- [Magic links explained](https://katalyz.crisp.help/en/article/magic-links-explained-1ppj2yb/)