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# I didn't receive the email

You were told a Katalyz email is coming, but it hasn't arrived. Here's how to find it.

## Step 1 — Check spam and filtered folders

The most common cause by a wide margin. Look in:

- **Spam / Junk folder**
- **Gmail "Promotions" tab** (not the main inbox)
- **Outlook "Other" tab** (not "Focused")
- Your email client's "Archived" or "All Mail" view

The email comes from either **no-reply@katalyz.co** or your sender's branded subdomain (e.g. `notifications.theircompany.com`). Search your inbox for **"katalyz"** to find any match.

## Step 2 — Check the right inbox

If the room was shared with your work email, make sure you're looking at the work inbox — not a personal one. If you use multiple addresses, search across all of them.

## Step 3 — Wait a minute, then check again

Email is usually instant but can occasionally take a minute or two. Refresh the inbox.

## Step 4 — Corporate filter may be blocking it

If you're on a strict corporate email system (Proofpoint, Mimecast, Microsoft Defender for Office 365), the email may be quarantined before it hits your inbox.

**Options:**

- **Check your quarantine / held messages** — many corporate systems have a UI where you can see and release held emails
- **Ask your IT team** to allow-list emails from `@katalyz.co` (or the sender's Katalyz subdomain)
- **Ask the sender** to share the link through another channel (Slack, Teams, SMS)

## Step 5 — Request a resend

If the sender is available, ask them to re-send the invitation or code from Katalyz — you'll get a fresh email.

## Step 6 — Try a different verification

If the room uses magic code verification and the email simply won't arrive:

- Try entering your email again (sometimes a retry works)
- Ask the sender to change the access setting to **Anyone with the link** temporarily
- Ask the sender to set you up as an authorized email via a different address you have access to

## Step 7 — Still nothing?

Contact Katalyz support at **contact@katalyz.co** with:
- The email address you used
- Roughly when you tried to access
- The sender's name or company

We can look up the delivery log on our side and see if the email was actually sent, delivered, or blocked.

## Preventing this in the future

If you're often receiving Katalyz emails:
- **Add `@katalyz.co` to your safe sender list** in your email client
- **Ask IT to globally allow-list** Katalyz-branded senders if your company uses it frequently

## Related articles
- [Opening your Katalyz link](https://katalyz.crisp.help/en/article/opening-your-katalyz-link-1xor49d/)
- [Magic code verification: step by step](https://katalyz.crisp.help/en/article/magic-code-verification-step-by-step-9dtc2i/)
- [The link doesn't work — what to do](https://katalyz.crisp.help/en/article/the-link-doesnt-work-what-to-do-1cg8z7m/)