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# I didn't receive the magic link

Requested a magic link but it hasn't arrived. Here's how to find it or work around the widget.

## Step 1 — Give it a few minutes

Email is fast, but not always instant. Wait 2–3 minutes and refresh your inbox.

## Step 2 — Check all the places email hides

Modern inboxes sort aggressively. Check:

- **Spam / Junk folder** — the #1 cause
- **Gmail "Promotions" tab** — automated emails often land here
- **Outlook "Other" tab** — same deal
- **Archived / All mail** — if a filter auto-archived it

Search your inbox for **"katalyz"** to find any match.

## Step 3 — Use the right email address

If you entered the wrong email, no link is coming to the right inbox. Double-check:

- You typed your actual email address
- You typed the same email your admin used to invite you

## Step 4 — Corporate email filtering

If your company uses:
- **Proofpoint**, **Mimecast**, **Barracuda**, or similar email security
- **Microsoft Defender for Office 365** with strict anti-phishing policies

The email may be quarantined before reaching your inbox.

**What to do:**

- Check your company's quarantine / held messages portal
- Release the quarantined email if you find it
- Ask IT to allow-list `@katalyz.co` for future emails

## Step 5 — Your inbox is full

If you've hit your storage quota, new emails bounce back. Clean up, then request a new link.

## Step 6 — Katalyz is using a branded subdomain

Some Katalyz customers have set up a **dedicated email subdomain** (e.g. `notifications.theircompany.com`). In that case, the email comes from their domain, not `@katalyz.co`.

Search your inbox for the sender's company name too, not just "katalyz."

## Step 7 — Try requesting a new link

Sometimes a specific link email fails delivery (transient issue). Request a fresh one:

1. Go to `app.katalyz.co`
2. Enter your email again
3. A new link is sent

## Step 8 — Ask your admin for help

If you're invited to a workspace but can't receive the initial invitation email:
- Ask your workspace admin to re-send the invite from **Settings → Members** → your row → **Resend invitation**
- They can also confirm the email they invited you with is correct

## Step 9 — Still nothing?

Contact **contact@katalyz.co**:

- Your email address
- The workspace / company name
- Approximately when you requested the link

We can check the email delivery log on our side.

## Prevention

If you use Katalyz regularly:

- **Add `no-reply@katalyz.co`** (and your workspace's branded subdomain, if applicable) to your safe senders list
- **Ask IT to allow-list** Katalyz domains globally for your organization

## Related articles
- [I can't log in](https://katalyz.crisp.help/en/article/i-cant-log-in-t9gmbj/)
- [Logging in with a magic link](https://katalyz.crisp.help/en/article/logging-in-with-a-magic-link-t42xpj/)
- [Setting up a dedicated email subdomain](https://katalyz.crisp.help/en/article/setting-up-a-dedicated-email-subdomain-1tfsyk4/)