> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://katalyz.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Keeping library content up to date

A stale library is worse than no library — reps lose trust and build from scratch anyway. Here's how to keep yours in working order.

## Who owns the library?

Assign a **library owner** — usually someone in Sales Enablement, RevOps, or Product Marketing. They don't write all the content, but they're accountable for quality.

Without an owner, the library rots. With one, it compounds.

## Update a library item

1. Click **Library** in the left sidebar.
2. Click the item you want to update.
3. Upload a new file (or update the URL for links), edit the name, description, or tags.
4. Save.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/5/4/8/554891f22af0b400/screenshot-1806-101745-am_19vg4bk.jpg)

**Important:** updating the library item does **not** retroactively update rooms that already use it. The library uses a copy model — every insertion is a fresh copy. See [Using library items in a room](https://katalyz.crisp.help/en/article/using-library-items-in-a-room-1ld6eqy/).

This means the main benefit of updating an item is for **future rooms**: from that point on, anyone inserting this item gets the new version.

## Keeping live rooms in sync with updated content

Since edits don't auto-propagate, your team has two options when they need to update high-stakes content (legal T&Cs, pricing, product facts):

**Option 1 — Room-by-room.** For each live room that uses the outdated content, open it, delete the old block, and re-insert the updated library item. Practical when you only have a handful of live rooms.

**Option 2 — Communicate the change.** For larger update cycles (e.g. a legal refresh across 50 active deals), post in your team's Slack channel with the affected rooms, and let each owner update their own room.

💡 **Tip** — For content that changes often, consider **not** using the library. A legal block that changes quarterly is better embedded directly in your **templates** and updated there — new rooms pick up the new version automatically.

## Signs an item needs attention

- Hasn't been updated in **6+ months**
- References a **product version, date, or customer** that's outdated
- Contains a **pricing number** that no longer holds
- Uses a **screenshot from an old UI**
- Features a **team member who's left the company**

Set a recurring calendar reminder: "Library audit — 1st Monday of the quarter."

## Deprecation workflow

When an item becomes obsolete:

1. **Delete the old item** from the library.
2. **Add the replacement** (or update the existing item if the name still fits).
3. Update tags and descriptions as needed.

Since rooms use copies, deleting a library item doesn't affect rooms that already use it.

## Ownership of individual items

For large libraries, consider noting the **owner** in each item's description field:
- Pricing content → owned by Finance
- Legal documents → owned by Legal
- Product demos → owned by Product Marketing
- Case studies → owned by Customer Marketing

The library owner coordinates; per-item owners are accountable for freshness.

## Related articles
- [What is the content library?](https://katalyz.crisp.help/en/article/what-is-the-content-library-1ak1e91/)
- [Organizing library content](https://katalyz.crisp.help/en/article/organizing-library-content-1irx7d6/)
- [Using library items in a room](https://katalyz.crisp.help/en/article/using-library-items-in-a-room-1ld6eqy/)