> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://katalyz.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Messages

Messages are the room's built-in inbox: email-style conversations between you, your teammates and your buyers, kept next to the content they're about. Comments and messages share the same panel and the same composer — a comment is simply a message linked to a section.

## Opening the panel

Click **Comments** in the room's top bar (between **Notifications** and **Share**). The panel lists every conversation; **Search conversations...** filters it. An empty thread reads *Start the conversation*.

![Messaging panel with the thread list on the left and an open thread with the composer](https://storage.crisp.chat/users/helpdesk/website/-/5/5/4/8/554891f22af0b400/room-messages-panel_2adejb.png)

## The composer

Every message is written in the same composer — in the panel, inside a step or task popup, and on the Actions page. From top to bottom:

| Row | What it does |
|---|---|
| **To:** | Required. Type a name to filter the room's address book (participants first, then CRM contacts), press **Enter** to accept the top match, or type a full email address. Recipients become chips with initials; **✕** or **Backspace** removes one. Placeholder: **Add people**, then **Add another…** |
| **Subject:** | Optional (placeholder **Optional**). Only shown where the context doesn't already fix the subject — inside a step or action, the action's name is the subject |
| Body | **Write a message...** — **Enter** sends, **Shift+Enter** adds a line |
| Toolbar | **Attach file** (paperclip) · **Make private** / **Private** toggle · **Link a section** chip · the send button in your room's accent color |

### Who sees a message

- By default a message is **visible to everyone in the room**. Recipients in **To:** are who gets notified and who the thread is addressed to.
- Click **Make private** to restrict it. The toggle switches to **Private** and a hint spells out the audience: *Only {first name}*, *Only {A} and {B}*, *Only {A} +{n}*. Hover the toggle for the full explanation: *"Only the recipients above will see this — click to open it to the room."*
- Visibility is **per message**; recipients are **per thread**. You can send a private aside inside an otherwise open conversation, and edit the recipients of a reply in its own **To:** row.

### Linking a message to a section

Click **Link a section** (*Link this message to a section of the room*). The chip turns into **Click a section…**, the room dims and you click the section the message is about; **Esc** cancels. The message then appears as a pill in that section's right margin — see [Comments, mentions & threads](https://katalyz.crisp.help/en/article/comments-mentions-threads-1431iys/).

### Replies and edits

Open a thread and type in **Write a reply...**. Replies inherit the thread's recipients — adjust them in the reply's **To:** row if needed. Your own messages can be edited (**Edit message...**) or deleted.

## Threads

A thread groups every message with the same recipients. Its title comes from the **Subject**, otherwise from the linked section's title, otherwise *New Conversation*. Threads started from a step or task keep the action's name.

## Messages waiting on you — the Home page

Your Home page has an **Awaiting your reply** block listing the buyer messages whose last word isn't yours, across all your rooms. Click one to open the thread. If no answer is needed, click the **✓** on the row (*No need to reply*) — the toast confirms *"Dismissed — removed from your replies"*. When the list is empty: *"You're all caught up — No messages waiting on your reply right now."* **All messages** opens the full list.

!["Awaiting your reply" block on the Home page](https://storage.crisp.chat/users/helpdesk/website/-/5/5/4/8/554891f22af0b400/home-awaiting-reply_34roq3.png)

## Drafting a message from an action

On the **Actions** page, open an action's **⋯** menu and click **Draft message** (above **Edit action** and **Delete**). The composer opens pre-addressed to the action's **assignees** with the action's title as **Subject** — you write the body. No AI involved; it just saves you the addressing.

## Letting AI draft the follow-up

For replies to buyers, the Home assistant's **Draft a follow-up** flow writes the reply into this same composer (recipients, subject, body) and can rewrite it **Shorter**, **Warmer** or **More direct**. Read it, adjust, send — it goes out as a normal room message. See [Your Home page and AI assistant](https://katalyz.crisp.help/en/article/your-home-page-and-ai-assistant-poa796/).

## Notifications

A new message in a room you're in pops up as a toast under the top bar (*New message · {thread}*); several messages pile into one card with a count. Email and Slack delivery follow your preferences — see [Managing your notifications](https://katalyz.crisp.help/en/article/managing-your-notifications-illuay/).

## Related articles
- [Comments, mentions & threads](https://katalyz.crisp.help/en/article/comments-mentions-threads-1431iys/)
- [Controlling visibility — pages, sections, actions, messages & guidelines](https://katalyz.crisp.help/en/article/controlling-visibility-pages-sections-actions-messages-guidelines-vc7vb1/)
- [Steps widget](https://katalyz.crisp.help/en/article/steps-widget-jd7fe5/)
- [Your Home page and AI assistant](https://katalyz.crisp.help/en/article/your-home-page-and-ai-assistant-poa796/)