> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://katalyz.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The link doesn't work — what to do

Clicking the link and something's wrong — a blank page, an error, "access denied." Here's how to diagnose.

## First: try again

Tech glitches happen. Close the tab, reopen the email, and click the link again. About half of "broken link" issues resolve with a fresh try.

## Common error messages and what they mean

### "Link expired"
The magic-link from the email has a 48-hour expiry. If it's been longer, request a fresh link:
- Reply to the sender's email, asking them to re-send
- Or enter your email on the Katalyz page (if offered) to receive a new code

### "Page not found" / 404
Three possible causes, all shown as a 404:
- **Your email isn't authorized** for this room — the sender hasn't (yet) added you to the authorized list. Reply to them and ask to be added.
- **The room was deleted** by the sender.
- **The room was archived** (hidden).

In any case, get back to the sender so they can confirm what's going on and re-share access if needed.

### The page loads but the room is empty
The sender may have hidden all sections, or the room was shared before content was added. Contact them.

## The link was forwarded to you

If someone else forwarded you their link, it might not work for you because:

- **Magic links are tied to a specific email** — the link only authenticates the original recipient
- **Magic code verification prevents forwarding** — you'd need to verify your own email to access

**Fix:** ask the sender to invite **you specifically** (with your email). That way you get your own magic link.

## The link works but content looks broken

Common causes:

### Corporate browser restrictions
Some corporate IT policies block third-party sites or specific JavaScript features. Try:
- A different browser (Chrome is most broadly supported)
- Your phone's browser (often bypasses corporate proxy issues)
- Opening from outside the corporate network (home Wi-Fi)

### Ad blockers / privacy extensions
Aggressive ad blockers can break Katalyz rooms. Temporarily disable and refresh.

### Old browser
Katalyz supports recent versions of:
- Chrome (last 2 major versions)
- Firefox (last 2 major versions)
- Safari (last 2 major versions)
- Edge (last 2 major versions)

If you're on an older browser, update.

## Nothing works

If the link still won't open:

1. **Contact the sender** directly — they can see from their side whether there's an issue
2. **Contact Katalyz support** at **contact@katalyz.co** — include:
   - The link URL (or the email you received)
   - A description of the error
   - Your browser and OS

We usually respond within one business day.

## Related articles
- [Opening your Katalyz link](https://katalyz.crisp.help/en/article/opening-your-katalyz-link-1xor49d/)
- [Magic code verification: step by step](https://katalyz.crisp.help/en/article/magic-code-verification-step-by-step-9dtc2i/)
- [I didn't receive the email](https://katalyz.crisp.help/en/article/i-didnt-receive-the-email-pw1jv5/)