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> Use this file to discover available pages before exploring further.
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# Updating billing information

Your payment method is set by you through a secure Stripe-hosted form; your company details and contract terms are managed by your Katalyz account manager. Here's what lives where.

> ⚠️ Requires org role **Admin**. Everything below is in **Settings → Workspace → Plan & Billing → Billing & payment**.

## Payment method

The **Billing & payment** card shows your saved method — for example *SEPA Direct Debit · IBAN ••••1234* or a card brand and last four digits — synced from Stripe. Bank transfer (wire) shows *paid manually on terms — no auto-debit*.

To change it:

1. Click **Update payment method**.
2. Pick a method among those allowed on your contract — **Card**, **SEPA Direct Debit** or **Bank transfer** — and enter the details in the Stripe form.
3. Click **Save payment method**. You'll see *Payment method saved*.

The next invoice uses the new method.

![Billing & payment card with the saved method and "Update payment method" button](https://storage.crisp.chat/users/helpdesk/website/-/5/5/4/8/554891f22af0b400/billing-payment-card_1mgji58.png)

## How and when invoices are paid

- **Card and SEPA** are charged automatically on the invoice date.
- **Bank transfer** has net payment terms (for example **Net 30 days**), shown on the plan card as *Renews … · Net 30 days*.
- Most contracts are invoiced **annually, upfront**; the **Payment terms** tile on the plan card states your terms.

## Security deposit

If your contract includes a deposit (typical with bank transfer), the card shows it — amount, *Collected by card*, whether it's *credited to first invoice*, and its **pending** / **paid** status.

## Company details, billing contact, VAT

Legal entity, billing address, VAT number, PO number and the signatory are part of your **order form**. To change them, contact your account manager or **contact@katalyz.co**; updated details apply to the next invoice.

## Overdue invoices

When an invoice is past due, a banner reads **"You have an overdue invoice — please complete payment to keep your account active"** with a **Review billing** link. Reminders go out for the grace period stated in your contract (typically 14 days); after that the workspace is suspended until payment clears.

## Related articles
- [Downloading invoices](https://katalyz.crisp.help/en/article/downloading-invoices-1vdrnue/)
- [Adding seats](https://katalyz.crisp.help/en/article/adding-or-removing-seats-1xzkfdy/)
- [Cancelling your subscription](https://katalyz.crisp.help/en/article/cancelling-your-subscription-cxcc4z/)