Articles on: Troubleshooting & FAQ

Content isn't loading

Room loads but one or more widgets are blank, stuck on a loading spinner, or showing an error placeholder. Here's what to try.


Step 1 — Refresh the page


First move, always. 80% of transient loading issues resolve with a hard refresh.


  • Windows/Linux: Ctrl + F5 or Ctrl + Shift + R
  • Mac: ⌘ + Shift + R


Step 2 — Check your internet connection


If your connection is spotty, widgets that load content from external sources (videos, embeds, CRM-synced fields) may fail.


  • Check other websites
  • Try a different network (switch from Wi-Fi to mobile data, or vice versa)


Step 3 — Identify which block is failing


Is it one widget, or the whole room?


  • One specific block — that widget is the problem (issue specific to that content)
  • All widgets — a broader room or workspace issue


For one failing block, investigate what type it is:


Widget type

Common cause

Video

Third-party host (YouTube, Loom) is down or the video was deleted

Meeting widget

Calendar integration disconnected; re-auth

Document

File upload failed or was deleted from storage

Recording

Meeting recording not yet processed or deleted

Field (CRM-synced)

CRM integration disconnected

Image

Image URL broken; re-upload



If a document or image is missing, the simplest fix is:


  1. Open the widget in edit mode (click the widget, hit Edit)
  2. Re-upload the file, or re-paste the URL
  3. Save


Step 5 — Try a different browser


Browser extensions (ad blockers, privacy tools) can block Katalyz's asset requests. Try:


  • Incognito / private mode
  • A different browser


If it works in incognito, identify and disable the culprit extension.


Step 6 — Clear cache


Stale assets cached by your browser can cause strange issues. Clear cache:


  • Chrome / Edge: Settings → Privacy → Clear browsing data → Cached images/files
  • Firefox: Settings → Privacy → Clear data → Cached Web Content
  • Safari: Develop menu → Empty Caches (enable Develop menu in Advanced settings if not visible)


Step 7 — Service outage


If the whole room (or multiple rooms) isn't loading, there may be a service issue on our end.



Step 8 — Browser compatibility


Katalyz supports:

  • Chrome (last 2 major versions)
  • Firefox (last 2 major versions)
  • Safari (last 2 major versions)
  • Edge (last 2 major versions)


Older browsers may not render all widgets correctly. Update your browser and try again.


Still broken?


Contact contact@katalyz.co with:

  • Room URL
  • Screenshot of the issue
  • Browser, OS, and approximate time it started
  • What (if anything) changed recently (uploaded a new file, switched integrations, etc.)


Updated on: 18/06/2026

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