Articles on: Troubleshooting & FAQ

The access code isn't arriving

Trying to get into a room set to Access code verification, but the 6-digit access code isn't showing up. Here's how to troubleshoot — mostly the same guidance as for missing magic links.

Step 1 — Check spam / filtered folders

The code email comes from no-reply@katalyz.co (or the sender's branded subdomain). Check:

Spam / Junk
Gmail "Promotions" or "Updates" tab
Outlook "Other"
Corporate quarantine (Proofpoint, Mimecast, etc.)

Search for "katalyz" or "access code".

Step 2 — Codes expire quickly

Access codes are short-lived (a few minutes). If you waited too long:

On the "Check your inbox." screen click Go back, re-enter your email and click Continue — a fresh code is sent
Enter the new code promptly

Step 3 — Check your email address typo

If you mistyped your email on the verification page, the code went somewhere else. Refresh the page, type carefully, and try again.

Step 4 — The sender's access setting may be too strict

If you keep getting codes that don't work, the sender may have set very strict access rules — for example, authorizing only a specific email address that differs from yours.

Reply to the sender directly and confirm:

They meant to share the room with you
They're using the right email address for you

Step 5 — Try on a different device

Mobile email delivery is sometimes faster than corporate desktop email (which goes through filters). If corporate filtering is slow, check your phone.

Step 6 — Corporate filter is blocking it

Same as with missing magic links:

Check your quarantine portal
Ask IT to allow-list Katalyz domains
Ask the sender to switch to a different access setting (less strict) for just this room

Step 7 — Ask the sender for a workaround

If codes keep failing, options:

Sender can switch the room to Only authorized users (less friction than an access code)
Sender can share the link directly with you via another channel (but this reduces the verification's security value)
Sender can add you directly as a participant, sending you a personal invitation link

Step 8 — Contact support

If you've tried the above and still can't get in:

Email contact@katalyz.co with:

The email address you entered
The sender's company name
The link or URL you were trying to open
Approximately when you requested the code

We can check the email delivery log and see what happened.

Updated on: 01/10/2026

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