Articles on: Troubleshooting & FAQ

I didn't receive the magic link

Requested a magic link but it hasn't arrived. Here's how to find it or work around the widget.

Step 1 — Give it a few minutes

Email is fast, but not always instant. Wait 2–3 minutes and refresh your inbox.

Step 2 — Check all the places email hides

Modern inboxes sort aggressively. Check:

Spam / Junk folder — the #1 cause
Gmail "Promotions" tab — automated emails often land here
Outlook "Other" tab — same deal
Archived / All mail — if a filter auto-archived it

Search your inbox for "katalyz" to find any match.

Step 3 — Use the right email address

If you entered the wrong email, no link is coming to the right inbox. Double-check:

You typed your actual email address
You typed the same email your admin used to invite you

Step 4 — Corporate email filtering

If your company uses:

Proofpoint, Mimecast, Barracuda, or similar email security
Microsoft Defender for Office 365 with strict anti-phishing policies

The email may be quarantined before reaching your inbox.

What to do:

Check your company's quarantine / held messages portal
Release the quarantined email if you find it
Ask IT to allow-list @katalyz.co for future emails

Step 5 — Your inbox is full

If you've hit your storage quota, new emails bounce back. Clean up, then request a new link.

Step 6 — Katalyz is using a branded subdomain

Some Katalyz customers have set up a dedicated email subdomain (e.g. notifications.theircompany.com). In that case, the email comes from their domain, not @katalyz.co.

Search your inbox for the sender's company name too, not just "katalyz."

Step 7 — Try requesting a new link

Sometimes a specific link email fails delivery (transient issue). Request a fresh one:

Go to app.katalyz.co
Enter your email again
A new link is sent

Step 8 — Ask your admin for help

If you're invited to a workspace but can't receive the initial invitation email:

Ask your workspace admin to re-send the invite from Settings → Members → your row → Resend invitation
They can also confirm the email they invited you with is correct

Step 9 — Still nothing?

Contact contact@katalyz.co:

Your email address
The workspace / company name
Approximately when you requested the link

We can check the email delivery log on our side.

Prevention

If you use Katalyz regularly:

Add no-reply@katalyz.co (and your workspace's branded subdomain, if applicable) to your safe senders list
Ask IT to allow-list Katalyz domains globally for your organization

Updated on: 18/06/2026

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