I can't log in

Can't get into Katalyz? Walk through these steps — one of them usually does it.

Step 1 — Request a fresh magic link

Katalyz uses magic-link authentication. If your previous link has expired (48-hour window), request a new one:

1. Go to app.katalyz.co.
2. Enter your email.
3. Check your inbox — a fresh magic link arrives within a minute.
4. Click it.

Step 2 — Check spam / filtered folders

The link email is sent from no-reply@katalyz.co. If it's not in your inbox, check:

• Spam / Junk folder
• Gmail "Promotions" tab
• Outlook "Other" tab
• Your corporate quarantine system (if applicable)

See I didn't receive the magic link for more.

Step 3 — Use the right email

Katalyz identifies you by email. If you typed a different address than the one your admin invited you with, no link comes. Confirm you're using:

• The exact email address your admin invited
• Case doesn't matter (email is case-insensitive)
• But typos do (john.smith@ vs johnsmith@)

Not sure? Ask your admin to re-send the invitation.

Step 4 — Clear cookies and try again

Stale session cookies can sometimes cause login to fail silently. Try:

1. In your browser settings, clear cookies for app.katalyz.co (or clear all cookies)
2. Reload the login page
3. Request a new magic link

Step 5 — Try a different browser

Some browser extensions (especially aggressive ad blockers or privacy tools) can break the login flow. Try:

• A different browser (Chrome, Firefox, Safari, Edge)
• An incognito / private window in your current browser

If it works in incognito, an extension is the culprit. Disable it for katalyz.co.

Step 6 — Corporate network issues

If your company has strict network filtering:

• Try from home Wi-Fi or mobile data
• Ask IT to allow-list katalyz.co and app.katalyz.co

Step 7 — Your account may be deactivated

If your admin removed you from the workspace (intentionally or by mistake), magic links won't work anymore.

• Ask your admin if they removed you
• If it was a mistake, they can re-invite you
• If not, find out why and resolve the underlying issue

Step 8 — Still stuck?

Contact contact@katalyz.co with:

• Your email address
• The workspace / company name
• Any error messages you're seeing
• Your browser and OS

We usually respond within one business day.

Related articles

• I didn't receive the magic link
• Logging in with a magic link
• Magic links explained

Updated on: 18/06/2026