Articles on: Troubleshooting & FAQ

An expected meeting isn't showing in the Meeting widget

You're trying to attach an existing meeting to your room via the Meeting widget, but it isn't showing in the picker — or a previously attached meeting now shows an empty state.

Reminder: the Meeting widget isn't a booking widget. It doesn't let buyers pick time slots. It attaches a meeting that already exists in your calendar (past or upcoming) and surfaces its recording, AI summary, and transcript. For the product docs, see Meeting widget.

Step 1 — Check your calendar is connected

The Meeting widget can't surface a meeting if your mailbox isn't connected to Katalyz at the user level:

Open your profile → Connected emails.
Verify your Google Workspace or Microsoft 365 account shows Connected.
If it shows Disconnected or errored, reconnect it.

Until this connection is healthy, the picker stays empty even if the meeting exists in your calendar.

Step 2 — Confirm the meeting exists (and you're on it)

Open your calendar (Google or Outlook) and confirm the meeting is there in the date range you're searching.
You must be organizer or invitee — Katalyz only sees events from your own mailbox.
Events on shared calendars that aren't attached to your mailbox (e.g. an external team calendar) won't appear.

Step 3 — Use the right tab (Past / Upcoming)

The picker has two tabs:

Upcoming — future meetings (for prepping context ahead of the call)
Past — meetings that already happened (for pulling in recording and summary after the call)

If you're looking for a meeting from two days ago in the Upcoming tab, you won't see it.

Step 4 — Narrow with search

If you have a lot of meetings, use the picker's search (filter by title or participant) rather than scrolling. The Suggested meetings at the top are ones whose participants overlap with the room's participants.

Step 5 — The meeting was deleted or cancelled

If a previously attached meeting suddenly shows an empty state or an error, the meeting was probably deleted or cancelled in the calendar.

Reopen the picker (settings icon on the widget) and attach another one.

Step 6 — Recording or summary isn't arriving

If the meeting is attached but the recording / AI summary isn't showing:

The meeting just happened — the transcription / AI pipeline usually finishes within ~30 min. Wait.
The meeting hasn't happened yet — the recording will populate after.
The meeting was too short (< 2 minutes) or the bot couldn't join — see Recording widget.

Step 7 — Sync delay

A meeting just created in the calendar can take 1–5 minutes to appear in the picker. Wait a few minutes and reopen the picker.

Still stuck?

Contact contact@katalyz.co with:

Room URL
Email of the connected calendar account
Title and date of the meeting you're trying to attach
Screenshot of the picker (so we can see what you're seeing)

Updated on: 18/06/2026

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