Changing someone's org role
As people's responsibilities shift, their org role should too. Promoting a rep to admin, or downgrading a departing employee's access — both take about 10 seconds.
⚠️ Requires org role Admin.
Change an org role
- Go to Settings → Members.
- Click the row of the member whose role you want to change.
- In the edit modal, update the Role dropdown.
- Click Save changes.
The new role takes effect immediately. The member doesn't need to log out and back in.
What changes immediately
When you change someone from Pro to Admin:
- They gain access to every room in the workspace
- They can now edit workspace settings
- Their dashboard updates on next page load
When you change someone from Admin to Pro:
- They lose access to rooms they weren't explicitly invited to
- They can no longer edit workspace settings
When you change someone from Pro to Basic:
- They can no longer create new rooms
- Rooms they currently own stay assigned to them (see below for what to do about that)
No invoice impact. Billing is based on the paid-seat quota provisioned on your workspace (Admin + Pro), not on the per-user role distribution. Promoting, demoting, or swapping roles between existing members doesn't change your invoice or your quota. To raise or lower the quota itself, see [Adding or removing seats](→ 07-plans-billing/02-seats-billing/01-adding-removing-seats).
What doesn't change
- Rooms they created or own — they keep their Owner role on those rooms. Downgrading their org role doesn't strip them of room ownership.
- Room roles they hold in other people's rooms — they keep being Editor/Viewer where they were invited.
- Activity history — all their past actions remain in the audit trail.
Best practice: when downgrading someone
If you're demoting a Pro to Basic (or removing them entirely), first reassign ownership of their rooms:
- Open each of the member's rooms.
- In Participants, assign another Admin or Pro as Owner.
- Then change the original person's role.
This prevents orphaned rooms where the only Owner has limited access.
Offboarding a member
If the member is leaving the company, don't just downgrade — remove them entirely. See Removing a member for the full offboarding workflow (including transferring room ownership).
Can a member change their own role?
No. Even Admins can't "demote themselves" through the UI without another Admin present. This is to prevent accidental self-lockouts.
If you're the only Admin and need to transfer Admin to someone else, promote them first, then ask them to downgrade you.
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Updated on: 18/06/2026
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